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Has gained significant recognition and has a customer base spanning various industries, including technology, retail, healthcare, e-commerce, and more.
Customer service, IT, and CRM software that’s incredibly powerful, yet fast, easy and cost effective.
Freshdesk
Equip your teams with the essential tools to engage in impactful conversations and provide seamless customer support effortlessly.
Customer Service Products
Facilitate seamless collaboration among agents, enabling them to deliver prompt responses to customers. Streamline the process of prioritizing, categorizing, and assigning tickets to the appropriate agents, ensuring efficient handling of customer inquiries and achieving high levels of customer satisfaction.
Seamlessly cooperative
Streamline agent workflows through automation and utilize bots and AI to resolve common inquiries. Bid farewell to repetitive processes by leveraging insights from past tickets to proactively recommend new solutions.
Accelerated service satisfaction
Empower teamwork and foster collaboration to expedite issue resolution. Promptly involve team members in discussions within tickets, ensuring visibility and providing consistent customer care.
Freshsales
A powerful Sales CRM that helps you sell smarter and close deals faster
AI-POWERED CONTACT SCORING
Swiftly identify high-intent leads and accelerate follow-up
Freddy AI’s contact scoring feature helps you prioritize and personalize your customer engagement by providing a deeper understanding of customer behavior on your website or app.
PREDICTIVE DEAL INSIGHTS
Harness the power of intelligent sales insights to drive revenue
Maximize efficiency and find the best deals to close with AI-powered deal insights. Get smart recommendations and predictions to optimize your sales strategy.
INTELLIGENT WORKFLOW
Automate your work and get more done
Assign leads, send emails, add tasks, update fields, create reminders, and more—automatically. With behavior-based sales sequences, scale outreach faster and more efficiently.
Freshmarketer
Create personalized multichannel customer journeys at scale
MULTICHANNEL ENGAGEMENT
Drive personalized multichannel engagement
Engage with buyers wherever they are and provide consistent multichannel experiences across email, WhatsApp, SMS, live chat, social media, and more using a single solution.
CUSTOMER SEGMENTATION
Segment buyers and engage them with targeted promotions
Create or refine your target audience based on their purchases, behavior, and preferences or use pre-built segments such as new or returning customers, one-time purchases, abandoned carts, and more to send personalized messages that drive conversions.
AUTOMATED JOURNEYS
Automate workflows to sell while you sleep
Save time and effort with our ready-to-use cross-channel campaigns to automate your tasks at scale. Choose from 20+ e-commerce journey templates, 150+ customizable email templates, and chatbot templates for WISMO, FAQs, checkout, and discounts.
Freshchat
Engage your customers with smarter conversations on any channel.
CHANNEL FREEDOM
Engage customers on the channel of their choice
Deliver a seamless experience for your customers across any channel, whether it’s self-serve or agent-assisted. Messaging, live chat, even email and voice – you name it, we’ve got it.
BOT-DRIVEN SUPPORT
Scale support with AI-driven bots on any channel
Customers seek quick and effortless self-service on the channels of their choice. Easily create and deploy AI-driven bot experiences across your website, native app, and messaging channels.
PROACTIVE CUSTOMER JOURNEYS
Help customers before they even know they need it
Proactively engage customers on web or messaging channels to stay ahead of potential issues. And turn any engagement with your company into a potential revenue-generating opportunity.
ADMIN AND ANALYTICS
Make informed decisions to help your business scale
Get insights into customer behavior and team performance. Understand your team productivity and bot effectiveness, and identify gaps to fix to scale even faster.
UNIFIED AGENT WORKSPACE
Equip agents to deliver personalization at scale
Give your agents the context they need to deliver personalized experiences. Make it easy for them to see details like past purchases and open issues, conversations from any channel, and more.
Freshservice
Right-size your IT service management without skipping a beat. Your employees—and CFO—will thank you.
ITSM
Modernize your service management instantly
Designed with users in mind, Freshservice is easy to set up out of the box. Powerful AI and automation capabilities help employees address requests right in the tools they’re already working in.
ITOM
Minimize downtime. Maximize service availability
Break down the wall between service and operations management. Automated alert grouping, on-call management, and intelligent alert management rules will keep your business firing on all cylinders.
ITAM
Discover, optimize, and manage all your IT assets
Freshservice gives you a real-time view of your infrastructure, allowing you to build an auto-updating CMDB for all your hardware, software, and SaaS quickly and easily.
FRESHSERVICE FOR BUSINESS TEAMS
Streamline processes across departments
IT, HR, Facilities, Legal - extending Freshservice across business teams eliminates the need for multiple tools, all while delivering your employees a consistent service environment.
PROJECT MANAGEMENT
Plan and implement projects easily
With Freshservice, you can create templates for agile and waterfall projects from scratch or from existing tickets. Our native AI will report on resources, timelines, and even predict project outcomes.
Still have questions and you want to see our product in action? Contact us now.